Refund & Exchange Policy for CoversBuy.Com
At CoversBuy.Com, we're dedicated to ensuring your shopping experience is hassle-free and enjoyable. With insights from over a million happy customers, we've crafted a straightforward refund and exchange policy to make things easy for you. By choosing to shop with us, you agree to our terms, and we're thrilled to welcome you to our fantastic community of shoppers!
OUR PROMISE: 3 DAYS TO MAKE IT RIGHT!
We offer a 3-day window for refunds, exchanges, or returns on all our products. Please request refunds or exchanges within 3 days of receiving your order and let us know by emailing Support@coversbuy.com. For cancellations, please inform us within 24 hours.
RETURNING THE GOODS: EASY AS 1-2-3!
For a reverse pickup, make sure the product is in its original packaging and intact. Keep the invoice/bill handy. We aim to arrange pickups within 1-2 days, so please ensure it happens in one go. If you cancel the pickup, you'll need to courier the product back or pay the charges for a re-arrangement.
Handover only the products specified in your return/exchange request. Any extras will be sent back to you.
GETTING YOUR REFUND: QUICK AND EASY!
After the product clears our quality check (within 48-72 hours), we'll transfer the refund amount to your bank account. COD orders will have COD charges deducted.
EXCHANGES MADE SIMPLE:
For exchange/replacement, email us the order details with images of the received product and the bill. We'll send you the replacement order.
SPECIAL CASES:
- Products from BUY'N" GET'N' promotions aren't eligible for exchange or replacement.
- Assistance available from 10:00 AM to 5:00 PM.
- Products bought with store credits or as replacements aren't eligible for exchange or replacement.
- If you've placed the wrong order, return it to our warehouse or pay a 99/- shipping fee for the correct product.
YOUR RESPONSIBILITY:
If you've made a mistake in your order, are responsible for shipping products back or paying a 99/- shipping fee for the correct product.
PROTECTING YOUR PURCHASE:
While our products are packed with care, record an unboxing video if any issues arise. We'll promptly dispatch new products for damaged/defective items.
NO REFUND ELIGIBILITY IN THESE CONDITIONS:
- Self-placed wrong order.
- Purchases under BUY'N" GET'N'.
- Damage/defective/missing items (we'll promptly ship a new product).
- No cancellations after 3 Days
- Products priced at 299/- or below are not eligible for return, exchange, or replacement.
